Delivery

We aim to dispatch all orders within 2 working days subject to credit clearance and address verification. All UK orders will be sent with Olympex Global. EU orders are sent with Royal Mail and international shipments are delivered by UPS. All first time orders must be shipped to the billing address. Please note the UK has left the EU meaning you may have to pay import charges and taxes if purchasing from the EU. If you have any questions about this please email team@theplacelondon.co.uk.

All shipments sent with Olympex Global, Royal Mail and UPS require a signature as proof of delivery. Shipments are insured whilst in transit from The Place London until the parcel is signed for, at which point responsibility for your purchased goods passes to you. The tracking information is available in your email confirmation once a shipment has been generated with UPS/Royal Mail/Olympex Global. You may use this to track your parcel at www.ups.com / www.olympexglobal.com If your tracking information is not available, please email team@theplacelondon.co.uk

UPS/Olympex Global may authorise parcels to be left at an agreed location (eg. outside the delivery address). A signed note will be required and this will be used as proof of delivery. Customers that authorise this form of delivery do so at their own risk. Neither UPS/Olympex Global nor The Place London are responsible for lost/stolen parcels.